Cloud UC

The Future of Work. Anytime. Anywhere. Anyway.

Growing organizations understand that communications technologies play a key role in thriving in today’s environment. Here are some good tactics:

Let the solutions provider manage your Unified Communications (UC) services

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For some organizations, owning and managing the phone system internally makes a lot of sense. Others would rather get out of the business of running a phone system entirely. Fortunately, Cloud UC services offer this choice. Organizations can choose a system that is managed by a solutions provider that specializes in enabling a mobile workforce, driving revenue, delivering important business metrics and designing a service that doesn’t impact IT.

You know you are out of the business of running a traditional phone system if:

  • End users contact the vendor, not your IT team for support
  • New licenses and services can be added on the fly, with no scale limitations
  • Software upgrades happen automatically
  • You can transfer calls from anywhere and from any device
  • You get one predictable, monthly invoice from one vendor

Your UC service is a source of revenue. Treat it like one

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The time when a traditional business phone system was a necessary cost of doing business has passed. Like every other new technology investment, a Cloud UC service is strategic and helps contribute dollars to the bottom line. Application integration, business intelligence and enablement are the keys to making this happen.

Cloud Application Integration

Cloud UC services are configured to integrate with core applications like the CRM, ERP or ATS. When the systems are fused together, each becomes more powerful, employees become more productive and better business intelligence starts to emerge. In short, Cloud UC services do not simply stand alone. They become an integral part of your organizations business technology ecosystem.

Business Intelligence

In today’s data driven world, users of a Cloud UC service expect it to do more than just let them take and make phone calls. It must also provide valuable insight into the health of the organization. The Cloud UC service plays a role in optimizing staffing levels, evaluating employee performance, analyzing marketing spend and understanding customer behavior. Just like with mobile devices, it is not what your Cloud UC service does that makes it “smart,” it’s what it knows.

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Sales & Service Enablement

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These days, there are countless ways for sales and service representatives to engage with prospects and customers. Email, social media and in-person meetings all have their place, but for most organizations, the most important revenue driving interactions still occur over the telephone. A Cloud UC service must simplify the life of your representatives, making them more productive, while providing data and analytics that drive business decisions. The best Cloud UC services take this one step further by becoming a powerful tool for faster onboarding. Training, coaching and best practices implementation are the keys to bringing a new representative onboard successfully and your Cloud UC services will provide the tools and data to ensure new representative success.

Be Mobile

Many of us are living in a post-cubicle world. We work from home, airplanes, hotels and coffee shops. Mobile technologies have untied us from our desks and Cloud UC services enable work from anywhere and keep company unity intact. This one comes with an acid test. If you can’t use a desk phone, video, chat, IM, softphone or mobile phone to transfer a call to a co-worker, even if you aren’t in the office, you aren’t Cloud UC service.

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Keep Your Eye on the Future

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While there are many benefits to cloud based technology, perhaps the most important, is that cloud-based solutions are always new. Clients who subscribed two years ago have access to the same features and upgrades as customers who buy today.

So are you ready?

Selecting the best Cloud UC service for your company doesn’t have to be a drag. In fact, we believe it should be an easy, enjoyable and informative process. Let’s get started.