Interactive Voice Response (IVR)

Nothing is worse for a brand than an inconsistent customer experience. Whether a business is engaging with their customers via the web, chatter, SMS, mobile, social, or over the phone, it is the seamless inter-play among all channels that create the optimal customer experience. And nothing sets a brand apart than one that knows how to handle them well, particularly an inbound phone call. Interactive Voice Response (IVR) is the most popular of these applications, but our solution portfolio includes a complete list of solutions. By combining leading-edge technologies and emerging standards, we design, deploy and support IVR solutions and provide integration for multi-channel client service.

Our IVR applications are developed in a collaborative manner – close cooperation with our clients enables us to better understand their unique needs and to provide hosted and premise-based solutions to fit those needs. As your trusted partner, Relevante offers the level of support necessary to deliver superior client service using the latest technology solutions and without significant capital expenditures or specialized staff on your part.

Nothing is worse for a brand than an inconsistent customer experience. Whether a business is engaging with their customers via the web, chatter, SMS, mobile, social, or over the phone, it is the seamless inter-play among all channels that create the optimal customer experience. And nothing sets a brand apart than one that knows how to handle them well, particularly an inbound phone call.

With Relevante’s IVR solutions, you can:

  • Design a Customer Experience
  • Automate routine transactions through your IVR
  • Personalize the IVR customer experience with CRM and ERP integrations
  • Capture customer data through your IVR
  • Analyze IVR call data for iterative improvements