Computer Telephony Integration (CTI)

Relevante offers several Computer Telephony Integration (CTI) solutions to help client’s link existing business applications to Unified Communications architectures. These applications form an end-to-end solution for call centers and allow organizations to deliver a wide range of data and business applications, quickly and cost-effectively unify contact center resources, and deliver timely customer profile and contact center information to the agent desktop.

Improve Customer Service

We offer industry proven CTI solutions, including any of the professional services required to design, deploy and manage a full range of existing business applications used today. We act as a resource to our clients, helping them enable the ultimate customer experience, streamline contact center operations and beat the competition. We focus on the emerging “on-demand” customer environment – whether that’s multi-channel support or global delivery. Some offerings are highlighted below:

  • Microsoft CRM, Salesforce.com, RightNow CRM, SugarCRM, NetSuite CRM
  • ZenDesk
  • AS400 DB
  • Custom Development